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Booking Guide
After we receive your booking enquiry, you get a detail offer about
availability, total costs and the cancellation policies for the requested
period.
Given that you entered a valid email address, you will receive an
answer within a few hours. However, due to different time zones and
weekends, this can be delay by up to 24-48 hours in some cases.
If room is available and you wish to confirm, you might be ask to
secure the booking by a deposit within 2 days. Please note, that room
availability sometimes change daily, especially during peak seasons.
The deposit is usually between 10-30%. The balance to be paid either
direct at the hotel or 2 weeks before arrival. This depends on seasonal
policies by the hotels and all these details you will receive in our
email response.
For any deposit, you will receive an electronic payment receipt. In
case a balance payment is requested 2 weeks before arrival, you will
also receive an exchange voucher to be shown when check-in.
For pick-up service request, please re-confirm flight details before
arriving.
Never send credit card details by email or from unsecured websites
! Either use our
secure online payment page or send credit card details by Fax.
If you have to cancel a reservation, please do it as early as possible
by email or Fax. Deposits are usually non-refundable unless other
notice. |
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